The Covid Conundrum: Cleaning and Cancellations
Simply stated, we understand your concerns—we actually share them. First and foremost, and as always, our commitment is to complete guest comfort. Since 2006, we have striven to allay guest stress as part of our core philosophy, and this is more important now that ever. We know that much of your current stress centers on cleanliness and avoiding germs, as well as the ability to travel freely. We couldn’t agree more.
What about Cleaning?
BESTNEST by Beverly Serral was honored to be selected as a member of the Hilton Head - Bluffton Chamber of Commerce Task Force as it devised The Path Forward: Home and Villa Rentals, outlining both office procedures and enhancements to property cleaning procedures to which we ascribe.
To further illustrate and detail our commitment, we are using these products: ,onoPXre, Clorox, 4 CQ Plus, and good old fashioned alcohol. All of these products contain low or NO fragrance. Outdoor furniture is also treated.
For our guests who prefer the ultimate in disinfecting, we offer whole house fogging /sanitizing by High Tide. Pricing is reasonable and billed to the guest. For total peace of mind, no one will enter the property between the process and your arrival.
Lastly, while we make every attempt to ensure every BESTNEST is as clean as possible, we do also encourage you to bring with you any products you particularly like or use in your own home.
What about Cancellations?
On March 13, 2020 BESTNEST was perhaps the very first vacation rental firm on Hilton Head Island to offer all 2020 guests a full and complete refund if they so preferred. It was simply the right and proper thing to do. As of May 15 we are finally returning to our normal cancellation policy, which states that all payments become due in full at 60 days prior to arrival, BUT with the following clemencies:
- Should the Governor of the state of South Carolina impose travel restrictions, prohibit entry into our state or onto the Island, or close our beaches, you will be offered your choice of a full refund or credit/date change, and
- Should the Governor or governing body of your state impose travel restrictions, you will be offered your choice of a full refund or credit/date change,
We highly encourage you to purchase travel insurance, either from us (underwritten by &6A) or with the provider of your choice.
Traditional travel insurance will not cover fear-of-traveling due to pandemic or any other reason, but it will cover you in the event someone in your group is ill. You can also search out online CFAR (Can for Any Reason) polices, but do read the fine print as they do NOT always allow you to cancel for any reason—and they have high premiums and do not pay 100%.
On a personal note, I have been humbled by the reviews and commentary – both public and private- by our guests over the past weeks. Crediting back hundreds of thousands of dollars was – I will not lie—nerve wracking. Would people come back? Would they reserve again? Would we make it through?
Yes, we will, and we are. And it is due in great part to you, our guests. Your support has been stellar, and we are up to the task and ready to conquer this extraordinary circumstance as best we can—without giving up what we all love most and look forward to-- a BESTNEST Hilton Head vacation.
We appreciate you more than you know.
Beverly Serral and the TEAM at BESTNEST.